Your business is appreciated and your satisfaction is top priority. While we strive for perfection in our products and look for ways to minimize the issues that can occur, we recognize that you may still have questions on operation or face a problem that you are uncertain on how to deal with.
IQMAX HELP DESK INFORMATION
Customers will need to contact the IQMax Help Desk at firstname.lastname@example.org, or via telephone at (704) 377-2202, Option 1
Or, log onto the Support Page
The IQMax Help Desk will be available between 8:30 A.M. – 5:30 P.M. EST. Monday – Friday to facillitate IQTray installation.
DISTRIBUTOR PURCHASED SOLUTIONS
If you have purchased a solution through a distributor, please contact their helpdesk first for resolution of your issue. If you are unable to reach the distributor or are uncertain as to how to contact the distributor, please contact us directly for assistance.
To aid in resolving your issue please have the following information ready:
- Your distributor’s name
- Your organization’s Name
- Your user name
Please check the IQEnterprise Trouble Shooting Guide for answers to common questions, and resolution to the most common issues you may encounter.
SUPPORT SERVICES CONTACT INFORMATION
Support services are available at your convenience Monday through Friday from 8:30 A.M. through 5:30 P.M. Eastern Standard Time.
To contact support by telephone, please call (704) 377-2202, Option 1 from the automated menu.
To contact support via email, please send all support requests to email@example.com
For all hardware specific problems please contact the hardware manufacturer.
For Sales: Email firstname.lastname@example.org